Privacy Policy

1. Introduction

MTOWN Monsta ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or subscribe to our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information that you voluntarily provide:

• Name and email address
• Phone number
• Billing address and payment information
• Account credentials
• Profile information (age, fitness goals, health information you choose to share)
• Progress photos and measurements you submit

2.2 Payment Information

When you make a purchase or subscribe to our services, your payment information is processed securely through Stripe, our third-party payment processor. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. Stripe's privacy policy governs how your payment information is collected and processed.

2.3 Automatically Collected Information

When you access our Service, we may automatically collect:

• Device information (type, operating system, browser)
• IP address and approximate location
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your subscription and payments
• Send you workout programs, updates, and fitness content
• Communicate with you about your account and subscription
• Send promotional emails and marketing communications (with your consent)
• Personalize your experience and provide tailored recommendations
• Track your progress and provide coaching feedback
• Respond to your inquiries and support requests
• Protect against fraud and unauthorized access
• Comply with legal obligations

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who assist us in operating our business, including:

• Stripe: Payment processing and subscription management
• Email providers: Sending transactional and marketing emails
• Analytics providers: Understanding how our Service is used
• Cloud hosting: Storing and delivering our content

5.2 Legal Requirements

We may disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of MTOWN Monsta, our users, or others.

5.3 Business Transfers

If MTOWN Monsta is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure password hashing
• Regular security assessments
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Cancel Subscription: Cancel your subscription at least 48 hours before billing date

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged into your account
• Remember your preferences
• Analyze site traffic and usage patterns
• Deliver relevant content and advertisements

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our Service.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods as required by law (such as billing records) or for legitimate business purposes (such as resolving disputes).

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our website. Your continued use of our Service after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through the contact information provided on our website.